FAQ

 Ten Things To Know Before Having Your Car Repaired

  • Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
  • Never drive a car that could be unsafe because of damages.
  • Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.
  • You are not required by law to obtain more than one estimate or appraisal.
  • You have the right to go to the repair shop of your choice regardless of your insurance companies recommendations.
  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, ask the shop manager.
  • Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
  • Ask if the shop offers a written repair warranty.

Answers to Frequently Asked Questions

Please check out our repair tree to see what could be currently affecting the timeline of your repair. Things that can affect the repair timeline include weather, holidays, the arrival of parts, and working with the insurance companies. Typical repairs need supplements written to include repairs that your insurance companies missed in their original estimate. If we work off of our own estimate and don’t have to wait for insurance company approval, we are more likely to give you an accurate return date. Unfortunately, the timeline is sometimes out of our hands and has nothing to do with our process at the shop. 
We offer a lifetime body/paint guaranty, manufacturers part warranty, and color match. 
After-market parts are essentially used parts, while OEM are brand-new factory manufactured parts. Unfortunately, insurance company “fine print” states that they are allowed to write up estimates that require the use of after-market parts. While we prefer using OEM parts, this is beyond our control. We do make sure that the after-market parts are “safe” and “undamaged,” and will not but a sub-par part on your vehicle. 
Our techs do a very thorough job, but occasionally there are issues that arrive once the car has been driven again after the accident. Most of this is difficult to predict, but please contact us immediately if something does not seem to be right. 
The manufacturer typically offers a 3-year/36,000 mile guaranty, while we offer a lifetime warranty. 
We do have a dropbox where you can leave you keys if you need to drop the vehicle off during our off hours.
If you have been hit and the accident is not your fault, you are entitled to vehicle of “like-kind.” I.e. If you have an SUV your insurance company is required to give you something similar. You must check your policy though to see if you have rental coverage.
You do have options. Talk to us about your situation. 
It will be your responsibility to pay Fort Collins Collision Repair the deductible when you pick up your vehicle. 
We accept cash, credit, or debit cards. We DO NOT accept checks. 
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop.  If you have decided to use us as your repair facility, we will deal with the insurance company directly throughout the rest of the repair.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Often times insurance companies will try to steer you towards certain shops, and it is not always in your benefit. Know that you have a LEGAL RIGHT to decide where you would like your car repaired. 
Vito is very friendly! You would probably bite him before he bit you. Feel free to cuddle him all you want.